Service Center
Le Rongrong is dedicated to providing you with a comprehensive after-sales service experience.
Our Services
Comprehensive protection for your shopping experience
Quality Assurance
All products are certified by China's 3C certification and ISO9001 quality management system, ensuring authenticity.
After-Sales Repair
Nationwide warranty with professional service centers for fast response to your repair needs.
Live Chat Support
7×24-hour online support available around the clock to answer your product usage and after-sales questions.
User Guide
View detailed user guides, video tutorials, and FAQs.
Frequently Asked Questions
Quick answers to your questions
What is the warranty period?
Le Rongrong offers a one-year full-unit warranty for all home appliances, with three-year coverage on major components. Non-human-caused defects are repaired free of charge during the warranty period.
How do I contact customer support?
Contact us by calling customer support at 400-888-6688, emailing service@roronron.com, or chatting with our online team on the official website.
Do you support returns and exchanges?
Free returns or exchanges within 7 days of purchase for any product defects. Free repair service available after 7 days, as long as the product is still under warranty.
How do I get the product manual?
You can download the electronic user manuals for each product from the "Service Center" on our official website, or contact online customer support.
Need more help?
Our customer support team is ready to provide you with professional assistance.